đź’ˇ Key Takeaways (AI Summary)
To return an AliExpress package successfully, contact the seller first, open a dispute with evidence if needed, follow the 15-day and 10-day review windows, and use tracked return shipping to protect your refund.
- Start by contacting the seller first; many AliExpress return issues are resolved with a replacement, partial refund, or discount without formal escalation.
- If the seller does not help, open a dispute from My Orders and upload clear proof such as photos or video to support claims like damaged, not-as-described, or undelivered items.
- Timing matters: the seller typically has 15 days to respond to a dispute, and AliExpress may take up to 10 days to issue a final decision after escalation.
- If a return is approved, ship the item back within the stated deadline using a tracked shipping method and keep the tracking number, because refunds are usually processed only after delivery is confirmed.
If you bought something from AliExpress and you are not satisfied with it, you have the right to return it and request a refund. In this article, we will show you exactly how to do that step by step.
đź’ˇ Key Takeaways (AI Summary)
To successfully return an AliExpress package, follow the steps for contacting the seller, opening a dispute, and shipping the item back if required.
- Contact the seller first to see whether they can offer a solution.
- Open a dispute on AliExpress if you are not satisfied with the seller’s response.
- Wait for AliExpress to review and decide the case if the dispute is escalated.
- Send the item back if the final decision supports a return.
Step 1: Contact the Seller
Before starting the return process, it is a good idea to contact the seller and explain the problem. They may offer a solution such as:
- a replacement,
- a discount,
- partial compensation.
If the seller agrees to accept the return, they will send you the address where you need to ship the item.
Step 2: Open a Dispute
If the seller does not reply or refuses to accept the return, you can open a dispute on AliExpress. To do this, log in to your account and go to the My Orders page. There you will see a list of all the orders you have placed. Find the one you want to return and click the Open Dispute button.
A new page will open where you need to choose the reason for the return, for example:
- The item is not as described,
- The item is damaged,
- The item was not delivered.
Then you need to specify the compensation you want: a full or partial refund, or a replacement item. You can also attach proof of the issue, such as photos or videos.
Step 3: Wait for the AliExpress Decision
After you open the dispute, the seller has 15 days to review it and propose a solution. If you agree with their offer, you can close the dispute. If you do not agree, you can ask AliExpress to step in. In that case, the AliExpress team will review the case and make a final decision. This may take up to 10 days.
Step 4: Send the Item Back
If the AliExpress decision supports a return, you must send the item back to the seller within the specified deadline. Use a tracked shipping method and keep the tracking number. Once the seller receives the item and confirms that it is in good condition, the refund will be sent back to your card or payment account.
See also:
Quick Guide to Smarter Shopping on AliExpress
VAT and Customs Duties When Shopping on AliExpress
âť“ Frequently Asked Questions
A: If the seller refuses to accept the return, open a dispute on AliExpress.
A: A dispute may take up to 15 days for the seller to review and up to 10 additional days for AliExpress to make a final decision.
âť“ Frequently Asked Questions
A: Yes, contacting the seller first is recommended because they may offer a replacement, discount, or partial refund. If the response is unsatisfactory or there is no reply, open a dispute in My Orders.
A: Provide strong evidence such as clear photos, unboxing images, short videos, screenshots of the listing, and shipping details. This documentation helps AliExpress verify whether the item is damaged, not as described, or missing.
